To see which version you have on Windows choose 'Help > About EndNote' and on Mac 'EndNote > About EndNote'. Close MS Word and browse to the EndNote Program Files folder:Ħ4-bit Machines: C:\Program Files (x86)\EndNote X7\ģ2-bit Machines: C:\Program Files\EndNote X7\.Highlight any EndNote item(s) and click 'Enable'.Ĭhange the 'Manage' options to 'Disabled Items' (bottom of the screen).MS Word: Click on the File ribbon and select 'Options'.Please follow the Windows or the Mac troubleshooting items: If the CWYW tools do not work or the EndNote X7, X8, X9, 20 or 21 CWYW toolbar/ribbon does not appear: Update your MS Word to the latest updated version.